Customer Service

You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.

Charak and/or their affiliates retain all their respective Intellectual Property Rights, including trademarks displayed on this Site and copyright on all the text, graphics etc.

No part of this Site shall be modified or incorporated in any other work, publication or Site, whether in hard copy or electronics format, including postings to any other site. Sale or distribution, for commercial gain, by reproduction or otherwise, of any of the part of the Site, whatsoever, is strictly prohibited.

Charak or their affiliates, officers, employees or agents are neither responsible nor liable for any viruses or other contamination of your system, or for any delays, inaccuracies, errors or omissions, or for any loss, damage or expense, including, without limitation, any loss of profit, indirect, special, incidental or consequential loss / damages, arising out of, any access to or use of the site or with respect to the material contained on the site or any Site linked to it, or the inability to use the site and / or the materials contained on the site.

Purchasing from the Site may optionally require you to register. If registration is performed, you agree to provide us with accurate, complete details required for registration and/or purchase information. Your registration must be done using accurate information. Each registration is for your personal use only. We do not permit:
a. any other person using the registered sections under your name; or
b. access through a single name to multiple users on a network. You are responsible for preventing such unauthorized use. Charak retains the sole right and authority to accept or reject your registration or to terminate registration once accepted, for any reason that it deems appropriate.

Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, mis-statements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.

We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from:
a. any errors in or omissions from the Site or any services or products obtainable therefrom;
b. the unavailability or interruption of the Site or any features thereof;
c. your use of the Site;
d. the content contained on the Site; and/ or
e. any delay or failure in performance beyond the control of a Covered Party.

You represent and warrant that if you are purchasing something from us, then,
a. any credit information you supply is true and complete;
b. charges incurred by you will be honored by your credit card company; and
c. you will pay the charges incurred by you at the posted prices, including any applicable taxes.

We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable. We may amend the features, functionality or content of the Site at any time. We reserve the right in our sole discretion to add, edit or delete any documents, information or other content.

By accessing this website, you agree that all matters relating to your access to and use of this website and/or its products shall be governed by the statutes and laws of India, without regard to the conflict of laws, principles thereof.

Any defect or complaints can be referred to the company’s customer care cell at +91 22 66846734. The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days’ of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. The company will refund the money net off freight paid by it on such returns.

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after the posting of changes constitutes your binding acceptance of such changes. In addition, when using any particular services, you may be subject to any posted guidelines, rules, product requirements or sometimes additional terms applicable to such services. All such guidelines, rules, product requirements or sometimes additional terms are hereby incorporated by reference into the Terms.

You expressly agree that use of the site is at your sole risk. Neither we, nor our affiliates, nor any of our officers, directors, or employees, agents, third-party content providers (“providers”), merchants (“merchants”), sponsors (“sponsors”), licensors (“licensors”), or the like (collectively, “associates”), warrant that the site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the site.

The site is provided on an “as is”, “as available” basis and we specifically disclaim warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by us nor our affiliates, nor any of our officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create a warranty.

All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product’s packaging or labels. You should not use the information contained on the site for diagnosing a health problem or prescribing a medication. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on the site. You should always consult your own physician and medical advisors.

Further, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties not associated with us. We encourage discretion when browsing the internet using our or anyone else’s service. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive. Also, we cannot be held responsible for the accuracy, copyright compliance, legality, or decency of any material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.